7 Factors to Look for When Choosing an IT Managed Services Provider

No matter the size of your business, finding ways to save both time and money can significantly improve your operational efficiency and bottom line. This is why many businesses choose outsourcing, since not only does it save time and money, but it also ensures high-quality services provided by experts in their fields and it greatly eliminates the risk of error.

IT managed services are the best services to outsource, as running your IT infrastructure in-house and managing your in-house IT team can be very time-consuming, overwhelming, and expensive. Finding experts to do it for you is a solution that can provide you with lots of benefits and enable you to focus on your core competencies.

However, choosing the right IT managed services provider can be a bit challenging, but you can make a smart decision if you take the following factors into consideration.

Longevity and Reputation 

How long has a potential provider been operating in their field of business? What does their reputation say about the company? Research on this matter by looking into the provider’s customer reviews and testimonials, as well as their financial track record. Find a professional with ample experience and make sure you can be real partners with aligned goals. 


Your computer network works 24/7, no matter your business hours, which is why you need to make sure that your IT managed services provider also works 24/7, 365 days a year. Unfortunately, not every IT managed services provider offers 24/7 support, so it is of the utmost importance that you find one who does.

What if some issues arise in the middle of the night? Your provider should be available to fix any problem and meet all your IT needs, so that your business never gets disrupted. 

Remote and On-Site Support 

Remote and on-site support is crucial for your IT. Remote support is something that every IT managed services provider offers, but what about on-site IT support? In case you happen to require on-site assistance, would your potential vendor be available to you?

This is a very important thing to look out for, which is why you should factor location into your decision. Make sure that your chosen vendor can quickly make a visit when needed. Speaking of which, they should provide regular on-site visits to make sure that your equipment is working properly. 

Fast Service and Response Time 

How long it takes for an IT managed services technician to respond when you ask for support for fixing a particular problem is also of immense importance. Your business would suffer great consequences if you have to wait for days for your provider to fix a potential issue.

This is why fast service and response time is paramount, which is something you can check with your desired provider, as well as with their current and previous customers. 

Data Backups and Data Recovery 

Data backup and data recovery are extremely important for your IT infrastructure and your overall business. You need to make sure that your IT managed services vendor provides regular, daily, automatic backups on one or more remote servers, so that all your data can stay safe and secure at all times.

Check whether or not they have proper data recovery processes in place, so that you can retrieve all your data in case any kind of data loss takes place. 

High Level of Security

Although all of these factors bear great significance when choosing an IT managed services provider, security is perhaps the most important one to have in mind. After all, you don’t want your sensitive data to be stolen and fall into the wrong hands, do you?

Hackers and other cybercriminals are lurking around every corner, so ensure that your provider has a very high level of security to protect your computer network against potential cyber attacks.

You too can evaluate the health of your IT environment and ensure that your critical data always remains safe not only from hackers, but also from human error and any other potential disasters. There’s a Fit Check Calculator that you can use, as it can help you check your data vulnerability and assess any potential security risk. 

Proactive System Monitoring 

One of the common mistakes that some IT managed services providers make is fixing IT problems only after they occur. What you should take the time to find is someone who will proactively monitor your IT systems to make sure that any potential issue is dealt with before it even occurs and causes other costly problems.

There are plenty of benefits of IT outsourcing but finding the right IT managed services provider is what makes all the difference. If you choose wrong, you won’t experience the benefits and you will only hurt your business, so be sure to keep all the aforementioned factors in mind in order to make a smart decision and choose a partner that will contribute to the success of your organization.

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